Terms & Conditions

1. Provider and Scope

These Terms and Conditions apply to contracts between Plan & Code Automation Ltd., 77 Camden Street Lower, Dublin, D02 XE80, Ireland, and its customers for technical services and time-limited software licences supplied by subscription.

Sales in Germany are handled by Plan & Code Automation UG, Traarer Str. 154a, 47829 Krefeld. The contracting party and invoice issuer are identified in the applicable offer, ordering process or order confirmation.

2. Services and Software Products

Our offering includes automation and PLC engineering, EPLAN and electrical design, technical software development, engineering tools, local AI applications, technical consulting and project support. The product description and selected configuration determine the functions, supported systems, technical requirements and licence scope.

3. Contract Formation

Product pages and displayed prices do not constitute a binding offer. A contract is formed by express order confirmation, acceptance of an order, provision or activation of the licence, or commencement of the agreed service. Product, licence scope, billing period, total price and applicable taxes are displayed or provided in text form before contract formation.

4. Subscription, Term and Renewal

Depending on the product, software licences may be offered with monthly, quarterly, half-yearly or annual billing. The billing period selected when ordering is also the initial contract term.

Unless expressly stated otherwise during ordering, the subscription renews automatically at the end of each term for another period of the same duration. Prices applicable at renewal are used only where a change has previously been notified under clause 8.

5. Cancellation

A subscription may be cancelled at any time, without an additional notice period, with effect from the end of the current paid billing period. Cancellation may be submitted at least in text form, including by email to info@plancodeautomation.com. Where a cancellation function is available in the customer account, it may also be used.

Following effective cancellation, automatic renewal ends and access generally remains available until the paid period expires. Rights to terminate for cause remain unaffected.

6. Licence Scope and Permitted Use

For the duration of an active subscription, the customer receives a simple, non-exclusive and non-transferable right to use the software within the agreed scope. Use is limited to the booked workstations, users, modules and categories.

Sharing access data or licence keys, bypassing technical safeguards, unauthorised copying, renting or reselling is prohibited. Third-party programs, services, AI models, data sources and licences are included only where expressly stated.

6.1 Local AI, Ollama and language models

Ollama, language models and model weights are separate third-party components and are not part of the Plan & Code software licence unless the applicable offer expressly states otherwise. The customer installs and operates these components under their own responsibility and must comply with the licence and usage terms of the selected model.

The configured model can be changed by the customer. Before business or commercial use and before redistribution, the model name, version or digest, provider, licence and acceptable-use policy must be checked. Further information is provided in the Third-party and AI model notices.

7. Provision, Updates and Availability

The licence is provided or activated after contract formation and successful payment allocation. Bug fixes, security updates and functional updates may be supplied during the active term. Specific new features are owed only where expressly agreed.

Maintenance, security measures, telecommunications failures and third-party service outages may temporarily restrict availability. We will use reasonable efforts to resolve issues within our control.

8. Prices, Billing and Price Changes

The price shown at ordering or individually agreed applies to the selected billing period. Whether applicable taxes are included is stated before contract formation. Invoices and payments are due on the dates stated during ordering or on the invoice.

Changes applying to a future renewal period will be announced in text form in reasonable time before that period begins. Customers who do not agree may cancel by the end of the current term. Paid periods remain unchanged.

9. Late Payment and Suspension

Where payment fails or is reversed, we may temporarily suspend licence access after a reasonable reminder. Amounts already due remain payable. Before final termination, the customer will be given a reasonable opportunity to remedy where appropriate and legally required.

10. Trials and Pre-release Versions

Trial, demo and pre-release versions may be used only for the stated purpose and period. They may be limited by function, time or number of operations. No entitlement exists to permanent availability, specific features or transfer of test data into a production version.

11. Customer Cooperation, Backups and Technical Responsibility

The customer must provide required information, access and suitable technical prerequisites. Appropriate backups must be created before installation, updates, data imports or extensive processing.

Technical calculations, AI output, PLC code and engineering results require professional review and do not replace mandatory tests, safety validation or decisions by qualified personnel.

12. Rights in Bespoke Work

For custom software, documentation, calculations or technical documents, the customer receives the rights agreed in the offer after full payment. Copyright and other intellectual property rights remain with the respective owner unless otherwise agreed.

13. Confidentiality and Data Protection

Both parties will keep confidential information obtained during their cooperation confidential. Personal data is processed under the Privacy Policy and, where applicable, a separate data processing agreement.

14. Warranty and Liability

Statutory warranty rights apply. For business customers, cure may be required first where legally permitted. Error-free or uninterrupted operation in every customer environment cannot be guaranteed.

Liability is unlimited for intent, gross negligence, death or personal injury and where mandatory law requires. Otherwise, liability is governed by applicable law and individual agreements. Mandatory consumer rights remain unaffected.

15. Consumer Rights and Withdrawal

Consumers retain statutory rights relating to digital products and distance contracts. Where required, information about withdrawal rights, their exercise and a model withdrawal form will be provided separately before contract formation.

Where digital content is to be supplied before a withdrawal period expires, any legally required express request and acknowledgement concerning possible loss of the withdrawal right will be obtained separately. These Terms do not replace that declaration.

16. Governing Law and Final Provisions

Irish law applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice applies only insofar as it does not remove mandatory protection under the law of their country of habitual residence.

If any provision is or becomes invalid, the remaining provisions remain effective.

Last updated: 5 September 2026